Terms & Conditions


Guests making bookings are required to accept these terms.


Accommodation Agreement


  1. This Agreement is between the Guest named on the Booking Summary (“you”) and the host (“the Host”) of the accommodation as detailed in the Booking Summary (“the Accommodation”). ISANO Connect Ltd, which operates the MyPlace.apartments website (“MyPlace”) is the Host. This Agreement details the terms and conditions which apply between you and the Host relating to your rental of the Accommodation.
  2. This Agreement is a licence to occupy the Accommodation during the agreed period as set out in the Booking Summary (“Rental Period”). You are not a tenant of the Accommodation and you have not been granted exclusive possession of the Accommodation. You are renting the Accommodation under a licence of occupation.


Booking and Cancellation


  1. The guest is eligible for a full refund if they cancel their reservation at least 7 days before the check-in date. If a cancellation occurs within 7 days of the check-in date, the host reserves the right to charge a 10% fee if the accommodation is not rebooked by another guest. Any refund will be made within 14 days of the original booking check-out date.
  2. There may be circumstances beyond the reasonable control of the Host or emergencies in which the Property is unavailable for all or part of a Rental Period and in those exceptional circumstances we will refund the Booking Fee to the Guest. 
  3. The Guest must provide a hard or soft copy of the ID (passport or NID) of the Guest and all their overnight stay Guests before or on check-in.


Fees and Charges

  1. You agree to pay the Accommodation Fees as set out in the Invoice without deduction you also agree to discharge the cost of any damage to the Accommodation or contents and to pay any fees in relation to overstaying. By accepting these terms you agree to pay the Host the Accommodation Fees referred to in the invoice on commencement of the Rental Period. If you fail to turn up to a booking or check-in then you will be responsible for the entire Booking Fees for the booking.


Security Deposit


  1. A security deposit is required prior to the Guest’s move-in date and serves as security against any damages or breakages that may occur during the stay. The security deposit amount will be communicated to the Guest upon booking confirmation. The security deposit will be refunded to the Guest after deducting any costs incurred for repairing damages beyond normal wear and tear, after a period of 24 hours to 7 days after check-out depending on the rental period. 




  1. The standard check-out time at the Property is 11 am or as stated in the Booking Summary. Extensions may be granted on request. Unless you have agreed on a late check-out with the Host directly or a further period of rental then you will be responsible for a full day’s Accommodation Fee for any overstaying. If you overstay by more than 2 hours then the Host reserves the right to enter the Property, remove your belongings, change the locks to the Property and take such further action as may be necessary (and they will charge you for the costs of any such action) you will also be liable for an additional fee for any unauthorised overstaying.


Safety and Conduct


  1. If you become aware of anything during your stay that you believe is a health & safety risk you must inform the Host immediately.
  2. You must comply with building regulations and House Rules and any reasonable directions of the Host.
  3. MyPlace will not tolerate any verbal or physical abuse towards any of its staff or representatives.
  4. You may not allow any person other than the person named in the Booking Summary to occupy the Accommodation at any time together with such number of additional guests as may be specified in the Booking Summary. This Agreement is personal to you and may not be transferred to any other person. 
  5. You agree not to access any room which has been sealed with locks and you agree to pay a fixed charge for any breach of any locks or tamper tape.


Care and Maintenance


  1. The Guest agrees to keep the property clean at all times and take good care of the Property. 
  2. The Guest will promptly notify the Host of any damage, service loss, or of any situation that may significantly interfere with the normal use of the property.
  3. The Guest will not keep or have on the property any article or thing of dangerous, flammable, or explosive character that might unreasonably increase the danger of fire on the property or that might be considered hazardous by any responsible insurance company.
  4. Smoking is strictly prohibited within the premises of the property. However, smoking is permitted on the balcony and cigarettes have to be safely extinguished and disposed of within the property.
  5. If the property is damaged or destroyed, on account of any act, deed, or omission attributable to the Guest, they shall be responsible and pay the cost of restoring the affected area, to render it fit for occupation. 
  6. At the expiration of the term, the Guest will quit and surrender the property in a state and condition as it was at the commencement of this Agreement, with reasonable wear and tear.
  7. The Guest agrees to inform the Host regarding any water, electrical or other service issues faced, within 24 hours of the occurrence of such issues. The Host agrees to rectify any issues within their control or to press any external society, vendor or any other utility management company to solve any such issues  – or agrees to provide evidence of such efforts –  If any issue cannot be solved.


Property Damage


  1. If on arrival at the Property, you discover anything is missing or damaged then this must be reported to the Host immediately otherwise it will be presumed that the damage/loss was caused by you and a charge will be made.
  2. You must notify the Host of any damage to the Accommodation, contents fixtures or fittings which occurs during your stay, even if you regard the damage as fair wear and tear or if you do not believe the damage is your fault.
  3. If you do declare any damage then you are responsible for full replacement.
  4. Any payments for property damage must be made to the Host.


General Provisions


  1. The Guest is responsible for any person or persons who are upon or occupying the Property or any other part of the Host’s Property at the request of the Guest, either express or implied, whether to visit the Guest, making deliveries, repairs, or attending upon the Property for any other reason. Without limiting the generality of the foregoing, the Guest is responsible for all members of their family, visitors, maids/cleaning personnel, tradesmen, repairmen, invitees, or other similar persons.
  2. The Host will provide a locker service for small valuables to be kept but shall not be responsible for any theft or damage to the furniture and belongings of the Guest in any circumstance. 
  3. The Host is not liable for any damage or injury to any person whatsoever by fire, rain, leakages, earthquake, bursting of water/gas pipes, or electrical short circuit or by giving way of any portion of the structure of the said building or said Property, from any cause whatsoever. 
  4. Headings are inserted for the convenience of the Parties only and are not to be considered when interpreting this Agreement.



  1. Any Services which you request at the time of your booking will be included in the preliminary invoice which is provided to you before prepayment. These charges will be collected when the accommodation fees are collected from you.
  2. In some circumstances we will book and pay for third-party goods and services on your behalf and charge those costs to you (plus our concierge or handling charge). In other cases (e.g. restaurant bookings) you will be required to pay for the third-party service directly and we will add our concierge charge to your booking.


On Request Services


The payment made by the Guest will be all-inclusive of the following utilities – wifi, filtered/mineral water, housekeeping services (3 times per week excluding Friday), additional housekeeping services (on request), and laundry (on request). Any upgrades will be borne by the Guest. Electricity usage for rentals of under one calendar month is included in the Rental Fee. For rental periods of one calendar month and over, electricity will be charged as usage and invoiced to the guest. An electricity meter reading will be taken at check-in and check-out. The usage will be calculated by the Host and invoiced to the Guest to be paid within 3 days. 


Specific Services


  1. Where you have hired equipment from us you must return the items to us in the same state in which they were supplied to you in. You will be liable for the costs of any damage to equipment which has been hired by you. Equipment is subject to availability. 
  2. Metro rail passes will be provided upon request.